Coworking Space WiFi Solutions
Overview
Coworking spaces require WiFi infrastructure that balances flexibility, security, and seamless member experience. Unlike traditional office networks, coworking environments serve diverse users with varying access levels, integrate with workspace management platforms, and must support everything from casual drop-in users to enterprise teams with dedicated areas.
IronWifi provides comprehensive WiFi solutions specifically designed for coworking spaces, flex offices, and shared workspaces, with deep integrations to leading coworking platforms and automated member lifecycle management.
Business Value
Member Experience
- Seamless WiFi access from day one
- Automatic authentication for returning members
- Consistent connectivity across all locations
- Premium bandwidth for paid tiers
- Dedicated network options for enterprise teams
Operational Efficiency
- Automated provisioning linked to membership platform
- Zero-touch onboarding and offboarding
- Reduced help desk tickets (40-60% decrease)
- Self-service credential management
- Centralized multi-location management
Security & Compliance
- Member isolation and network segmentation
- Secure enterprise team networks
- Audit trails and access logging
- GDPR and data protection compliance
- Guest network separation
Revenue Optimization
- Tiered bandwidth as upsell opportunity
- Premium connectivity packages
- Enterprise team dedicated VLANs
- Reduce churn through better experience
- Data-driven space utilization insights
Coworking Platform Integrations
IronWifi integrates with all major coworking management platforms to automate WiFi access based on membership status, plan tier, and booking information.
Nexudus
Integration Overview
- Automatic WiFi credential creation on member signup
- Real-time synchronization of membership changes
- Plan-based access policies (Unlimited, Part-Time, Day Pass)
- Booking integration for meeting rooms and hot desks
- Visitor pass generation
Configuration
Nexudus → IronWifi Sync:
Member Created:
- Create WiFi user account
- Assign to appropriate group (based on plan)
- Send welcome email with credentials
- Enable access to member SSID
Membership Changed:
- Update group assignment
- Adjust bandwidth limits
- Modify access schedule
- Update VLAN assignment
Booking Created:
- Generate temporary credentials for visitors
- Time-limited access (booking duration)
- Assign to guest network
- Automatic cleanup after booking
Membership Terminated:
- Disable WiFi access
- Archive user account
- Remove from active groups
- Trigger exit procedures
Documentation: Nexudus Integration Guide
Spacebring
Integration Overview
- Member portal WiFi credential display
- Mobile app integration
- Plan-based network access
- Visitor management automation
- Meeting room booking integration
Access Control
Spacebring Plan Mapping:
Hot Desk Plan:
- Network: Members WiFi
- Bandwidth: 50/25 Mbps (down/up)
- Schedule: 24/7 access
- Group: Standard Members
Dedicated Desk Plan:
- Network: Members WiFi
- Bandwidth: 100/50 Mbps
- Schedule: 24/7 access
- Group: Premium Members
Private Office Plan:
- Network: Dedicated VLAN
- Bandwidth: 250/100 Mbps
- Schedule: 24/7 access
- Group: Enterprise Members
- Options: Dedicated SSID available
Day Pass:
- Network: Guests WiFi
- Bandwidth: 25/10 Mbps
- Schedule: Day of purchase only
- Group: Day Pass Users
Documentation: Spacebring Integration Guide
OfficeRnD
Integration Overview
- Automated user lifecycle management
- Resource booking WiFi access
- Team-based access control
- Meeting room network isolation
- Usage analytics sync
Team Management
Enterprise Team Setup:
Team Onboarding:
- Create team group in IronWifi
- Assign dedicated VLAN (optional)
- Configure team SSID (optional)
- Set bandwidth allocation
- Enable team admin portal
Team Member Added:
- Sync from OfficeRnD
- Add to team group
- Inherit team policies
- Send credentials automatically
Team Expansion:
- Scale VLAN capacity
- Adjust bandwidth pools
- Update device limits
- Modify access policies
Documentation: OfficeRnD Integration Guide
Optix
Integration Overview
- Plan-based access automation
- Visitor pass integration
- Community event WiFi
- Meeting room credentials
- Member portal integration
Visitor Management
Visitor Workflow:
Pre-Registration:
- Host creates visitor in Optix
- IronWifi generates day pass
- Visitor receives email with credentials
- Access active during visit hours
- Auto-expire after visit
Walk-In Visitor:
- Front desk creates visitor record
- Print voucher with QR code
- Scan to connect to WiFi
- Time-limited access (2-8 hours)
- Automatic cleanup
Event Attendees:
- Bulk credential generation
- Event-specific SSID (optional)
- Bandwidth throttling
- Access limited to event duration
- Attendee tracking
Documentation: Optix Integration Guide
Cobot
Integration Overview
- Webhook-based real-time sync
- Membership tier mapping
- Resource booking integration
- Day pass automation
- Multi-space management
Automation Rules
Cobot Triggers → IronWifi Actions:
membership.created:
- Create WiFi user
- Assign plan-based group
- Send welcome email
- Enable network access
membership.updated:
- Update group assignment
- Adjust bandwidth limits
- Modify schedule restrictions
- Update device count
membership.cancelled:
- Disable WiFi access
- Grace period option (7 days)
- Archive user data
- Send exit survey
booking.created:
- Generate visitor credentials
- Time-limited access
- Guest network assignment
- Notification to host
resource.booked (meeting room):
- Enable room network access
- Time-based activation
- Auto-disable after booking
Documentation: Cobot Integration Guide
Coworks
Integration Overview
- Member sync and automation
- Plan-based policies
- Invoice integration
- Visitor management
- Community features
Billing Integration
Premium WiFi Add-Ons:
Faster Internet Package:
- Add-on in Coworks
- Triggers group change in IronWifi
- Bandwidth: 100/50 → 250/100 Mbps
- Monthly recurring charge
- Pro-rated first month
Dedicated SSID for Teams:
- Enterprise team add-on
- Creates isolated SSID
- Dedicated VLAN
- Custom bandwidth pool
- One-time setup fee + monthly
Additional Devices:
- Default: 3 devices per member
- Add-on: +2 devices ($10/month)
- Syncs device limit to IronWifi
- Automatic enforcement
Documentation: Coworks Integration Guide
Archie
Integration Overview
- Cloud-based member sync
- Access control automation
- Visitor pass generation
- Analytics integration
- Multi-location support
Multi-Location Setup
Network Configuration:
Location A (Downtown):
- SSID: "CompanyName WiFi"
- Backend: Dedicated RADIUS
- Local bandwidth: 1 Gbps
- Members: 150
- Visitors: 50/day
Location B (Midtown):
- SSID: "CompanyName WiFi" (same)
- Backend: Dedicated RADIUS
- Local bandwidth: 500 Mbps
- Members: 80
- Visitors: 20/day
Roaming Experience:
- Members authenticate once
- Automatic connection at all locations
- Credentials sync across sites
- Centralized policy management
- Per-location usage analytics
Documentation: Archie Integration Guide
Network Architecture
SSID Design
Recommended Configuration
Primary SSID: [Space Name] WiFi
- Authentication: 802.1X (WPA2/WPA3-Enterprise)
- Access: All members and staff
- Security: Client isolation enabled
- Bandwidth: Plan-based limits
- Roaming: Seamless (802.11r)
Guest SSID: [Space Name] Guest
- Authentication: Captive portal
- Access: Visitors and day passes
- Security: Strict client isolation
- Bandwidth: 25/10 Mbps limit
- Session: Time-limited
Enterprise SSID: [Team Name] (optional)
- Authentication: 802.1X
- Access: Specific enterprise team
- Security: Team isolation
- Bandwidth: Dedicated pool
- VLAN: Isolated network
VLAN Segmentation
Network Isolation
VLAN Design:
VLAN 10 - Management (172.16.10.0/24)
├── Network equipment
├── Access points
├── Switches
└── Controllers
VLAN 20 - Staff (172.16.20.0/24)
├── Space managers
├── Operations team
└── Administrative systems
VLAN 30 - Members (172.16.30.0/24)
├── Hot desk users
├── Dedicated desk users
├── Part-time members
└── Monthly members
VLAN 40 - Guests (172.16.40.0/24)
├── Day pass users
├── Meeting room visitors
├── Event attendees
└── Trial users
VLAN 50+ - Enterprise Teams (172.16.50.0/24, etc.)
├── Team A (VLAN 50)
├── Team B (VLAN 51)
└── Team C (VLAN 52)
Firewall Rules
Inter-VLAN Access:
Members → Internet: Allow
Members → Other Members: Block (client isolation)
Members → Enterprise Teams: Block
Members → Staff: Block
Members → Management: Block
Guests → Internet: Allow (restricted ports)
Guests → All Internal: Block
Enterprise Teams → Internet: Allow
Enterprise Teams → Other Teams: Block
Enterprise Teams → Members/Guests: Block
Enterprise Teams → Own Team: Allow
Staff → All: Allow (management)
Access Point Deployment
Coverage Guidelines
Space Type Recommendations:
Open Floor Plan (Hot Desks):
- Coverage: 1 AP per 2,000-2,500 sq ft
- Capacity: 25-30 users per AP
- Mounting: Ceiling, 10-12 ft height
- Power: PoE+ (802.3at minimum)
Private Offices:
- Coverage: 1 AP per 3-4 offices
- Capacity: 10-15 users per AP
- Mounting: Hallway ceiling
- Signal penetration: Through walls
Meeting Rooms:
- Coverage: 1 AP per large room (300+ sq ft)
- Capacity: 12-20 users per AP
- Mounting: In-room ceiling
- Note: Critical for video conferencing
Common Areas:
- Coverage: 1 AP per 1,500-2,000 sq ft
- Capacity: 30-40 users per AP
- Mounting: Central ceiling position
- Consideration: High-density design
Bandwidth Management
Quality of Service (QoS)
Traffic Prioritization:
Priority 1 (Highest):
- VoIP and video conferencing
- Guaranteed bandwidth
- Low latency (under 30ms)
- Applications: Zoom, Teams, Meet
Priority 2 (High):
- Business-critical applications
- SaaS platforms
- Cloud storage
- Applications: Salesforce, Office 365, Dropbox
Priority 3 (Medium):
- General web browsing
- Email
- Standard HTTPS traffic
- Applications: Gmail, web apps
Priority 4 (Low):
- File downloads
- Software updates
- Streaming video (YouTube, Netflix)
- Peer-to-peer applications
Rate Limiting by Plan
Membership Plan Bandwidth:
Day Pass:
- Download: 25 Mbps
- Upload: 10 Mbps
- Device Limit: 2
- Session Time: 8 hours
Part-Time (10 days/month):
- Download: 50 Mbps
- Upload: 25 Mbps
- Device Limit: 3
- Session Time: 12 hours
Full-Time (Unlimited):
- Download: 100 Mbps
- Upload: 50 Mbps
- Device Limit: 4
- Session Time: 24/7
Premium Add-On:
- Download: 250 Mbps
- Upload: 100 Mbps
- Device Limit: 5
- Session Time: 24/7
- Priority QoS
Enterprise Team:
- Download: 500 Mbps (shared pool)
- Upload: 250 Mbps (shared pool)
- Device Limit: 50+ devices
- Session Time: 24/7
- Dedicated VLAN
- Custom policies
Authentication Methods
802.1X Enterprise (Recommended)
Member Authentication
Configuration:
Protocol: EAP-PEAP with MSCHAPv2
Credentials: Username/password from platform
Certificate: IronWifi RADIUS server certificate
Security: WPA2/WPA3-Enterprise
Auto-connect: Yes (after first connection)
User Experience:
1. Select "[Space Name] WiFi"
2. Enter member email and password
3. Accept certificate (first time only)
4. Connected automatically thereafter
Advantages
- Strong security (no shared password)
- Automatic connection for returning members
- Individual user tracking and accountability
- Dynamic VLAN assignment
- Seamless across multiple locations
- No captive portal interruption
Device Setup Guides
Captive Portal (Guest Network)
Visitor Access
Authentication Methods:
Email Registration:
- Visitor enters email
- Verification code sent
- Time-limited access (4-8 hours)
- Data collection for marketing
SMS Verification:
- Phone number entry
- SMS code verification
- One-time access
- Fraud prevention
Voucher Code:
- Pre-generated codes
- Printed at reception
- QR code scanning
- Booking integration
Sponsored Access:
- Member sends invite
- Guest clicks link
- Automatic credentials
- Tracked to host member
Portal Features
- Space branding and logo
- WiFi connection instructions
- Community guidelines
- Terms of service
- Event promotion
- Amenity information
- Emergency contact
Social Login (Optional)
Provider Integration
- LinkedIn (professional context)
- Google/Facebook (consumer)
- Apple Sign-In (privacy-focused)
Benefits
- Faster authentication
- Reduced friction
- User verification
- Profile data collection
- Marketing opportunities
Considerations
- Privacy concerns
- Professional environment appropriateness
- GDPR compliance requirements
Access Policies & Controls
Membership Lifecycle Automation
New Member Onboarding
Day 0 (Signup):
- Platform creates member record
- IronWifi webhook triggered
- WiFi account created automatically
- Welcome email sent with credentials
- Setup guide provided
Day 1 (First Visit):
- Member connects to WiFi
- Authentication with credentials
- Network access granted
- Devices registered
- Connection logged
Ongoing:
- Automatic reconnection
- Device management
- Bandwidth monitoring
- Support ticket integration
Membership Changes
Plan Upgrade (e.g., Part-Time → Full-Time):
- Platform updates membership tier
- IronWifi receives webhook
- User moved to new group
- Bandwidth limits adjusted
- Schedule updated (if applicable)
- Notification sent to member
Plan Downgrade:
- Reverse process
- Grace period consideration
- Device limit enforcement
- Bandwidth reduction
- Schedule restrictions
Add-On Purchase (Premium WiFi):
- Platform triggers add-on activation
- IronWifi applies premium policies
- Bandwidth increase immediate
- Device limit expansion
- Priority QoS enabled
Member Offboarding
Membership Cancellation:
- Platform cancels membership
- IronWifi receives notification
Immediate Deactivation:
- WiFi access disabled
- Active sessions terminated
- Devices disconnected
Grace Period (Optional):
- 7-14 day access continuation
- Reduced bandwidth
- Encourages renewal
- Better member experience
Account Archive:
- User data retained (compliance)
- Connection logs preserved
- Historical analytics maintained
- Reactivation possible
Time-Based Access Control
Schedule Restrictions
Use Cases:
24/7 Access Spaces:
- All members: Unrestricted
- Guests: Business hours only (8am-6pm)
- Cleaning crew: After hours
Business Hours Only Spaces:
- Members: 6am-10pm weekdays, 8am-6pm weekends
- Guests: 9am-6pm weekdays only
- Staff: Unrestricted
Part-Time Plans:
- 10 days/month plan: Track usage days
- Weekend-only plan: Saturday-Sunday access
- Evening plan: After 5pm weekdays
Device Management
Device Limits
Enforcement by Plan:
Day Pass: 2 devices maximum
Part-Time: 3 devices maximum
Full-Time: 4 devices maximum
Premium: 5 devices maximum
Enterprise Team: 50+ devices
Device Registration:
- Automatic on first connection
- MAC address tracking
- Device naming (user-friendly)
- Device type detection
- Removal via self-service portal
Self-Service Portal
Member Capabilities:
View Devices:
- List all registered devices
- Device name, type, last seen
- Connection history
Manage Devices:
- Rename devices
- Remove old/unused devices
- Clear device slots
- Register new device
Reset Credentials:
- Change WiFi password
- Update email
- Regenerate certificates
- Two-factor authentication
Bandwidth Monitoring & Fair Use
Usage Tracking
Member Dashboard:
Current Session:
- Connected since: timestamp
- Bandwidth used: 2.3 GB
- Download speed: 45 Mbps
- Upload speed: 20 Mbps
Daily Usage:
- Total data: 15.7 GB
- Peak hour: 2-3pm
- Top applications: Zoom, Slack, Chrome
Monthly Usage:
- Total data: 312 GB
- Average per day: 25 GB
- Comparison to plan: Normal usage
Fair Use Policy
Acceptable Use:
Normal Business Use:
- Video conferencing
- Cloud applications
- Email and browsing
- File uploads/downloads
- Software development
Restricted Use:
- Torrenting and P2P
- Cryptocurrency mining
- Sustained download over 500GB/day
- Network scanning
- Server hosting
Enforcement:
- Warnings at 80% fair use threshold
- Temporary throttling for excessive use
- Permanent ban for abuse
- Appeals process available
Meeting Room & Event WiFi
Conference Room Networks
Dedicated Access
Meeting Room Configuration:
Small Rooms (4-8 people):
- Shared member network
- Standard bandwidth
- Client isolation
- Booking integration
Large Rooms (8-20 people):
- Dedicated SSID option
- Enhanced bandwidth
- Isolated VLAN
- Screen sharing support
- Presentation equipment access
Board Rooms (VIP):
- Dedicated SSID
- Guaranteed bandwidth
- Private VLAN
- Priority QoS
- Enhanced security
Booking Integration
Resource Booking Workflow:
Meeting Scheduled:
- Platform creates booking
- IronWifi receives notification
- Generate meeting credentials (if dedicated)
- Email organizer with access info
Meeting Start:
- Activate dedicated network
- Enable room-specific SSID
- Allow organizer's devices
- Grant bandwidth priority
Meeting End:
- Deactivate dedicated network
- Archive connection logs
- Reset for next booking
- Usage analytics recorded
Event WiFi
Community Event Setup
Event Network:
Before Event:
- Create temporary SSID
- Set bandwidth pool
- Generate access codes
- Print vouchers
- Configure time limits
During Event:
- Activate event network
- Monitor capacity
- Adjust bandwidth as needed
- Support attendees
- Track analytics
After Event:
- Deactivate network
- Archive logs
- Generate attendance report
- Collect feedback
- Cleanup credentials
Capacity Planning
Event Size Recommendations:
Small (under 25 attendees):
- Use guest network
- Standard bandwidth
- Individual codes
- Basic analytics
Medium (25-100 attendees):
- Dedicated SSID
- Enhanced bandwidth (100+ Mbps)
- Bulk code generation
- Real-time monitoring
Large (over 100 attendees):
- Event-specific SSID
- Dedicated bandwidth pool (500+ Mbps)
- Simple password or open
- Capacity planning
- On-site support
Security & Compliance
Network Security
Client Isolation
Protection Measures:
Layer 2 Isolation:
- Prevent peer-to-peer communication
- Block local network scanning
- Disable ARP broadcasts
- Protect against ARP spoofing
Layer 3 Isolation:
- Firewall rules between users
- Block inter-client traffic
- Allow internet only
- Prevent lateral movement
Enterprise Team Exception:
- Team members can communicate
- Shared printers and resources
- Internal file sharing
- Collaborative work support
Threat Protection
Security Features:
Rogue AP Detection:
- Monitor for unauthorized APs
- Alert on detection
- Locate interfering devices
- Automatic mitigation
Intrusion Prevention:
- Block malicious traffic
- DDoS protection
- Port scanning detection
- Brute force prevention
Content Filtering (Optional):
- Block malware domains
- Prevent phishing sites
- Adult content filtering
- Custom block lists
Data Privacy & Compliance
GDPR Requirements
Data Protection:
Personal Data Collection:
- Name, email (from platform)
- Connection logs
- Device information
- Usage statistics
Legal Basis:
- Legitimate interest (network operation)
- Contract performance (membership)
- Consent (marketing)
Member Rights:
- Access to data
- Data portability
- Right to erasure
- Consent withdrawal
Data Retention:
- Active members: Duration of membership
- Former members: 12 months (legal requirement)
- Connection logs: 6-12 months
- Analytics: Anonymized, indefinite
Privacy Policy
Required Disclosures:
What We Collect:
- Connection timestamps
- Bandwidth usage
- Device MAC addresses
- Websites visited (domain level)
Why We Collect:
- Network security
- Troubleshooting
- Capacity planning
- Legal compliance
Who Has Access:
- Space operators
- IT support staff
- Law enforcement (with warrant)
Member Control:
- Self-service data access
- Opt-out of analytics
- Request deletion
- Update preferences
Access Logging & Auditing
Connection Logs
Logged Information:
Session Start:
- Timestamp
- Username
- MAC address
- Device type
- Location/AP
- Authentication method
Session Activity:
- Bandwidth consumed
- Duration
- Top applications
- Anomalies detected
Session End:
- Disconnect timestamp
- Total data transferred
- Reason for disconnect
Compliance Reporting
Reports Available:
User Activity:
- Individual connection history
- Bandwidth usage over time
- Device registrations
- Policy violations
Security Events:
- Failed authentications
- Rogue AP detections
- Unusual traffic patterns
- Incident responses
Audit Trail:
- Configuration changes
- Policy modifications
- Admin actions
- Access grants/revocations
Implementation Guide
Phase 1: Platform Integration Setup (Week 1)
Prerequisites
Required Information:
Coworking Platform:
- Platform name (Nexudus, Spacebring, etc.)
- API credentials
- Webhook endpoints
- Admin access
- Member plan structure
IronWifi Account:
- Enterprise account created
- RADIUS servers deployed
- Billing configured
- Support contact established
Network Infrastructure:
- SSID planned
- VLAN design completed
- IP addressing schema
- Firewall rules documented
Integration Configuration
Step-by-Step:
1. Connect Platform to IronWifi
- Add API credentials in platform
- Configure webhook URL
- Test connectivity
- Verify authentication
2. Map Membership Plans
- List all plans in platform
- Create corresponding groups in IronWifi
- Configure bandwidth limits
- Set access schedules
- Define device limits
3. Configure Automation Rules
- Member created → Create WiFi account
- Plan changed → Update group
- Membership cancelled → Disable access
- Booking created → Generate visitor pass
4. Test Integration
- Create test member
- Verify WiFi account creation
- Test plan changes
- Validate offboarding
- Check visitor flow
Phase 2: Network Configuration (Week 1-2)
Access Point Setup
WiFi Controller Configuration:
1. Create SSIDs
Members SSID:
- Name: "[Space Name] WiFi"
- Security: WPA2/WPA3-Enterprise
- Authentication: 802.1X (RADIUS)
- VLAN: Dynamic (from RADIUS)
- Band steering: Enabled
- Fast roaming: 802.11r
Guest SSID:
- Name: "[Space Name] Guest"
- Security: Open (captive portal)
- Authentication: IronWifi portal
- VLAN: Static (Guest VLAN)
- Client isolation: Enabled
- Rate limiting: Enabled
2. Configure RADIUS
- Primary server: IronWifi RADIUS 1
- Secondary server: IronWifi RADIUS 2
- Shared secret: From IronWifi console
- Authentication port: 1812
- Accounting port: 1813
- Timeout: 5 seconds
- Retries: 3
3. VLAN Configuration
- Create VLANs (Management, Staff, Members, Guest, Teams)
- Configure DHCP scopes
- Set up firewall rules
- Enable inter-VLAN routing (where needed)
- Test connectivity
Firewall & Security
Rules Configuration:
Allow Outbound:
- HTTP/HTTPS (80, 443)
- DNS (53)
- NTP (123)
- Email (25, 587, 465, 993, 995)
- VPN protocols (if needed)
Block Inbound:
- All unsolicited traffic
- Peer-to-peer communication
- Local network scanning
QoS Policies:
- Voice/Video: Priority 1
- Business apps: Priority 2
- Web browsing: Priority 3
- Downloads: Priority 4
Phase 3: Captive Portal Customization (Week 2)
Portal Design
Branding Elements:
Visual Design:
- Space logo
- Brand colors
- Custom background image
- Typography
- Responsive layout
Content:
- Welcome message
- WiFi instructions
- Community guidelines
- Terms of service
- Contact information
- Social media links
Authentication:
- Email verification
- SMS code
- Social login
- Voucher codes
- Self-registration
Portal Configuration in IronWifi
Settings:
General:
- Portal name
- Default language
- Session timeout
- Redirect URL
Authentication Providers:
- Email verification (enabled)
- SMS verification (Twilio/Clickatell)
- Social providers (LinkedIn, Google)
- Voucher system (enabled)
Access Policies:
- Bandwidth limit: 25/10 Mbps
- Session duration: 8 hours
- Data limit: None
- Device limit: 2
- Terms acceptance required
Phase 4: Member Communication (Week 2-3)
Onboarding Materials
Welcome Email Template:
Subject: Welcome to [Space Name] - WiFi Access
Hi [Member Name],
Welcome to [Space Name]! Here's how to connect to our WiFi:
Network Name: [Space Name] WiFi
Your Credentials:
- Username: [email@domain.com]
- Password: [auto-generated or from platform]
Setup Guides:
- Windows: [link]
- Mac/iPhone: [link]
- Android: [link]
Need help? Contact us at support@spacename.com
See you at the space!
[Space Name] Team
On-Site Signage
WiFi Instructions Poster:
Large, visible display:
- Network name prominently displayed
- QR code for setup guide
- Step-by-step instructions
- Support contact
- Guest WiFi information
Locations:
- Reception desk
- Common areas
- Meeting rooms
- Phone booths
- Kitchen/break areas
Self-Service Portal
Member Portal Features:
Access: [portal-url].ironwifi.com
Capabilities:
- View WiFi credentials
- Reset password
- Manage devices
- Connection history
- Bandwidth usage
- Submit support ticket
Phase 5: Testing & Go-Live (Week 3-4)
Testing Checklist
Scenarios to Validate:
Member Workflows:
- [ ] New member auto-provisioning
- [ ] First-time WiFi connection
- [ ] Automatic reconnection
- [ ] Device registration
- [ ] Plan upgrade/downgrade
- [ ] Membership cancellation
- [ ] Multiple device connection
Guest Workflows:
- [ ] Email verification access
- [ ] SMS verification access
- [ ] Voucher code redemption
- [ ] Visitor pass from booking
- [ ] Session timeout
- [ ] Bandwidth limiting
Network Performance:
- [ ] WiFi coverage (all areas)
- [ ] Roaming between APs
- [ ] Bandwidth throughput
- [ ] Video conference quality
- [ ] Peak load handling
- [ ] Failover testing
Integration:
- [ ] Real-time member sync
- [ ] Booking integration
- [ ] Visitor automation
- [ ] Analytics accuracy
- [ ] Support ticket flow
Soft Launch
Phased Rollout:
Week 1: Staff & Managers
- 5-10 users
- Gather feedback
- Identify issues
- Refine processes
Week 2: Friendly Members
- 20-50 early adopters
- Monitor performance
- Help desk training
- Documentation updates
Week 3: All Members
- Full rollout
- Communication campaign
- Extra support coverage
- Monitoring and optimization
Go-Live Support
Launch Day Preparation:
Technical:
- 24/7 monitoring enabled
- Support team briefed
- Escalation procedures clear
- Backup plans ready
Communication:
- Announcement email sent
- On-site staff trained
- Signage updated
- FAQ published
Monitoring:
- Real-time dashboard watching
- Connection success rate tracking
- Help desk ticket monitoring
- Member feedback collection
ROI & Business Impact
Cost Analysis
Investment Breakdown (100-member space):
Platform Integration: $2,000 - $5,000 one-time
├── API development/configuration
├── Automation setup
├── Testing and validation
└── Staff training
IronWifi Subscription: $1,200 - $3,600/year
├── Based on member count
├── RADIUS infrastructure
├── Captive portal
├── Support and SLA
Network Infrastructure: $5,000 - $15,000 one-time
├── Access points (5-10 units): $2,000 - $6,000
├── PoE switches: $1,500 - $4,000
├── Controller (if needed): $1,000 - $3,000
├── Cabling and installation: $500 - $2,000
Total Year 1: $8,200 - $23,600
Ongoing Annual: $1,200 - $3,600
Operational Savings
Help Desk Reduction:
Before IronWifi Integration:
- WiFi tickets: 150/month
- Average resolution time: 15 minutes
- Staff cost: $30/hour
- Monthly cost: $1,125
- Annual cost: $13,500
After IronWifi Integration:
- WiFi tickets: 45/month (70% reduction)
- Average resolution time: 8 minutes
- Staff cost: $30/hour
- Monthly cost: $180
- Annual cost: $2,160
Annual Savings: $11,340
Manual Provisioning Elimination:
Before Automation:
- New member setup: 10 minutes per member
- Member count: 100
- Monthly churn: 20% (20 new members/month)
- Annual new members: 240
- Staff time: 40 hours/year
- Staff cost: $30/hour
- Annual cost: $1,200
After Automation:
- New member setup: Automatic (0 minutes)
- Annual cost: $0
Annual Savings: $1,200
Total Operational Savings: $12,540/year
Revenue Opportunities
Premium WiFi Add-Ons:
Faster Internet Package:
- Price: $15/month
- Target: 15% of members (15 users)
- Monthly revenue: $225
- Annual revenue: $2,700
Dedicated Team SSID:
- Price: $100/month per team
- Target: 2-3 enterprise teams
- Monthly revenue: $250
- Annual revenue: $3,000
Total Add-On Revenue: $5,700/year
Member Experience Impact
Satisfaction Metrics:
WiFi-Related Complaints:
- Before: 45% of negative feedback
- After: 8% of negative feedback
- Improvement: 37 percentage points
Net Promoter Score:
- Before: 32 (Passive)
- After: 58 (Promoter)
- Improvement: +26 points
Member Retention:
- Before: 65% annual retention
- After: 73% annual retention
- Improvement: 8 percentage points
Revenue Impact (100 members @ $400/month):
- Prevented churn: 8 members/year
- Annual value: $38,400
- Attribution to WiFi: 20%
- Revenue impact: $7,680
ROI Summary
3-Year Financial Model:
Year 1:
- Investment: -$8,200 to -$23,600
- Savings: +$12,540
- Revenue: +$5,700
- Retention impact: +$7,680
- Net: +$2,520 to +$25,920
Year 2-3:
- OpEx: -$1,200 to -$3,600/year
- Savings: +$12,540/year
- Revenue: +$5,700/year (conservative)
- Retention impact: +$7,680/year
- Annual net: +$14,320 to +$24,720
3-Year Total:
- Total investment: -$10,600 to -$30,800
- Total benefit: +$61,460 to +$100,260
- Net benefit: +$50,860 to +$69,460
- ROI: 197% to 480%
- Payback period: 3-18 months
Analytics & Insights
Member Usage Patterns
Dashboard Metrics
Real-Time Monitoring:
Current Status:
- Active members: 47
- Active guests: 8
- Total devices: 89
- Bandwidth usage: 2.3 Gbps
- AP utilization: 32% average
- Authentication success: 97.8%
Alerts:
- No critical issues
- AP-3 utilization: 78% (warning)
- Bandwidth peak: 85% capacity
Historical Trends
Weekly Report:
Busiest Times:
- Peak hours: 10am-12pm, 2pm-4pm weekdays
- Peak day: Wednesday
- Quietest: Weekends
Member Activity:
- Daily average users: 65
- Average session duration: 4.2 hours
- Average data per session: 2.8 GB
- Top applications: Zoom (35%), Chrome (25%), Slack (15%)
Growth Trends:
- Week-over-week users: +5%
- Month-over-month data: +12%
- New device registrations: 23
Space Utilization Analytics
Occupancy Intelligence
Zone Analytics:
Open Workspace:
- Peak occupancy: 75% (40/53 desks)
- Average occupancy: 52%
- Dwell time: 5.2 hours average
- Hotspot areas: Window desks, quiet zone
Private Offices:
- Utilization: 88%
- Occupied hours: 9am-6pm
- After-hours usage: 12%
- Underutilized: Office 4
Meeting Rooms:
- Booking rate: 68%
- No-show rate: 15%
- Average meeting duration: 1.8 hours
- Most popular: Large conference room
Business Applications
Data-Driven Decisions:
Space Planning:
- Add desks in popular areas
- Repurpose underutilized offices
- Optimize meeting room sizes
- Plan expansion needs
Membership Offerings:
- Create "Quiet Zone" premium tier
- Window desk premium add-on
- Peak hours vs off-peak pricing
- Weekend-only plans
Operations:
- Staff during peak hours
- Cleaning schedule optimization
- HVAC adjustment by occupancy
- Event timing
Member Engagement
Connection Patterns
Member Segments:
Power Users (20% of members):
- Daily connection: 100%
- Average session: 8+ hours
- Data usage: 5-10 GB/day
- Device count: 4-5
- Churn risk: Very low
Regular Members (50% of members):
- Connection frequency: 15-20 days/month
- Average session: 4-6 hours
- Data usage: 2-5 GB/day
- Device count: 2-3
- Churn risk: Low
Occasional Users (30% of members):
- Connection frequency: under 10 days/month
- Average session: under 3 hours
- Data usage: under 2 GB/day
- Device count: 1-2
- Churn risk: High
Retention Insights
Churn Prediction:
Warning Signs:
- Decreasing connection frequency
- Reduced session duration
- Lower bandwidth usage
- No recent device registrations
- Support tickets about alternatives
Intervention:
- Automated email: "We miss you!"
- Personal outreach from community manager
- Offer plan adjustment
- Collect feedback
- Special promotions
Best Practices
User Experience
Seamless Onboarding
- Automate credential delivery
- Provide clear setup guides
- Offer on-site assistance
- Enable one-click connection
- Support all device types
- Minimize authentication steps
Consistent Performance
- Monitor quality continuously
- Address issues proactively
- Balance load across APs
- Prioritize business applications
- Plan for peak capacity
- Regular infrastructure updates
Self-Service
- Member portal for common tasks
- Password reset without helpdesk
- Device management by members
- Usage visibility and tracking
- Clear documentation
- FAQ and troubleshooting guides
Operational Excellence
Automation First
- Eliminate manual provisioning
- Integrate with source of truth (platform)
- Real-time synchronization
- Automated cleanup and archiving
- Self-healing where possible
- Reduce staff overhead
Proactive Monitoring
Alert Configuration:
Critical (Immediate):
- RADIUS server down
- Integration sync failure
- 50%+ AP failure
- Authentication success under 85%
Warning (1-hour response):
- High AP utilization (over 75%)
- Bandwidth over 80%
- Integration delays over 5 minutes
- Error rate over 2%
Informational:
- Daily usage summary
- Weekly trend report
- Capacity forecast
- Optimization opportunities
Continuous Improvement
- Weekly performance review
- Monthly member feedback
- Quarterly technology assessment
- Annual platform evaluation
- Ongoing staff training
- Documentation updates
Security
Defense in Depth
- Client isolation mandatory
- Strong authentication (802.1X)
- Network segmentation (VLANs)
- Firewall rules strictly enforced
- Regular security audits
- Incident response plan
Privacy Protection
- Minimal data collection
- Clear privacy policy
- Member consent obtained
- Data retention policies
- Secure data storage
- GDPR compliance
Access Control
- Least privilege principle
- Role-based admin access
- Audit all configuration changes
- Regular access reviews
- Strong authentication for admins
- Secure credential storage
Common Challenges
Platform Integration Issues
Problem: Webhook failures or delayed synchronization
Diagnosis
Troubleshooting Steps:
1. Check webhook status
- Platform logs
- IronWifi webhook reception
- Error messages
2. Test connectivity
- Firewall rules
- API credentials
- SSL certificate validity
3. Verify data mapping
- Field names correct
- Data types match
- Required fields present
Solutions
- Implement retry logic
- Add error notifications
- Set up health monitoring
- Maintain fallback processes
- Document escalation path
Member Connection Problems
Problem: Members cannot connect or experience frequent disconnections
Common Causes
Investigation:
Authentication Failures:
- Check RADIUS logs
- Verify credentials
- Test certificate validity
- Review device compatibility
Network Issues:
- Signal strength in area
- AP capacity/overload
- VLAN configuration
- DHCP scope exhaustion
Device-Specific:
- Operating system updates
- WiFi driver issues
- Incorrect settings
- Saved network conflicts
Resolution
- Step-by-step troubleshooting guide
- On-site support availability
- Remote assistance tools
- Clear escalation process
- Known issues documentation
Capacity Management
Problem: Network congestion during peak hours
Analysis
Capacity Assessment:
Current State:
- Peak concurrent users: 95
- AP count: 8
- Average per AP: 12 users
- Peak per AP: 18 users
- Bandwidth: 500 Mbps total
- Peak usage: 420 Mbps (84%)
Bottlenecks:
- AP-2: 25 users (overloaded)
- AP-5: 22 users (high)
- Backhaul: 84% utilization
Solutions
- Add APs in congested areas
- Load balance clients
- Upgrade internet bandwidth
- Implement stricter QoS
- Consider bandwidth add-ons
- Plan infrastructure expansion
Support Resources
Documentation
For Members
- WiFi setup guides (all platforms)
- Troubleshooting FAQ
- Self-service portal guide
- Acceptable use policy
- Privacy policy
- Contact information
For Staff
- Admin console training
- Integration management
- Visitor pass generation
- Troubleshooting procedures
- Escalation guide
- Emergency procedures
IronWifi Support
Contact Methods
- Email: support@ironwifi.com
- Portal: console.ironwifi.com/support
- Documentation: www.ironwifi.com/help-center
- Phone: Available for Enterprise plans
Response Times
- Critical issues: Under 2 hours
- High priority: Under 4 hours
- Normal: Within 24 hours
- How-to questions: Within 48 hours
Professional Services
Available Services
- Custom integration development
- Network design consultation
- On-site deployment assistance
- Staff training and certification
- Managed WiFi services
- 24/7 monitoring and support
Future Roadmap
Enhanced Analytics
Predictive Intelligence
- AI-powered churn prediction
- Occupancy forecasting
- Anomaly detection
- Capacity planning automation
- Member behavior modeling
Advanced Automation
Workflow Enhancements
- Multi-platform integration
- Advanced triggered actions
- Custom automation rules
- AI-assisted provisioning
- Self-optimizing policies
Member Experience
Personalization
- Location-based services
- Preference learning
- Customized bandwidth
- Smart device recommendations
- Proactive support
Platform Expansion
New Integrations
- Additional coworking platforms
- Accounting system sync
- CRM integration
- IoT platform connectivity
- Smart building systems
Getting Started
Readiness Checklist
Platform
- Coworking platform identified
- API access confirmed
- Webhook capability verified
- Member plan structure documented
- Admin access available
Network
- SSID planned
- VLAN design completed
- AP placement mapped
- Internet bandwidth adequate
- Firewall rules documented
Business
- Budget approved
- Timeline established
- Stakeholders aligned
- Success metrics defined
- Communication plan ready
Next Steps
-
Schedule Consultation
- Contact IronWifi sales
- Review requirements
- Discuss platform integration
- Understand pricing
-
Design Solution
- Network architecture
- Integration configuration
- Access policies
- Portal branding
-
Pilot Program
- Limited member testing
- Validation and refinement
- Feedback collection
- Process optimization
-
Full Deployment
- Phased rollout
- Member communication
- Staff training
- Go-live support
-
Optimization
- Monitor performance
- Collect feedback
- Continuous improvement
- Expand features
Resources
- IronWifi Console - Platform management
- Platform Integrations - Integration guides
- Client Setup - Device configuration
- Support Center - Technical assistance
- Contact: sales@ironwifi.com | support@ironwifi.com