Frequently Asked Questions
General Questions
What does IronWifi offer?
IronWifi is a cloud-based WiFi authentication platform that provides:
- RADIUS authentication for secure network access control
- Customizable captive portals with social login, email verification, vouchers, and more
- User management including integration with Azure AD, Google Workspace, and other identity providers
- Analytics and reporting to monitor network usage and authentication events
IronWifi works with any RADIUS-compatible access point and is used in hotels, offices, co-working spaces, retail locations, and public venues.
Where is IronWifi based?
IronWifi operates from Orlando (USA) and Slovakia. Our team works remotely and serves customers in over 100 countries.
What do I need to use IronWifi?
To get started with IronWifi, you need:
- Internet access at your location
- Compatible access points from one of our supported vendors (Ubiquiti, Cisco Meraki, Aruba, MikroTik, and many others)
- A web browser to access the IronWifi management console
Access Points & Hardware
What are Access Points (AP)?
Access Points (APs) are network devices that broadcast wireless signals, allowing devices to connect to your network. This includes:
- Standalone access points (Ubiquiti, Aruba, Ruckus, etc.)
- Wireless routers with built-in AP functionality
- Wireless repeaters and extenders
Important: IronWifi licensing is based on the number of access points. If you have multiple APs behind a single router or firewall, you need licenses for each AP.
Which vendors do you support?
IronWifi supports most enterprise and prosumer access point vendors, including:
- Ubiquiti (UniFi)
- Cisco Meraki
- Aruba (HPE)
- Ruckus
- MikroTik
- Cambium Networks
- TP-Link Omada
- And many more
See our complete list of supported devices with setup guides for each vendor.
Captive Portals
What is a Splash Page?
A splash page (also called a captive portal) is a web page that appears automatically when users connect to your WiFi network. Before users can access the internet, they must interact with the splash page, typically by:
- Entering a username and password
- Logging in with a social account (Google, Facebook, etc.)
- Verifying their email or phone number
- Entering a voucher code
- Accepting terms and conditions
IronWifi provides a drag-and-drop editor to customize your splash page's appearance and authentication options.
Can anyone help me configure the Splash Page?
Yes. IronWifi offers free 24/7 support to help you configure your splash page:
- Live chat: Click the chat widget on ironwifi.com
- Email: support@ironwifi.com
Our team can help with design, authentication setup, and integration with your access points.
Users & Authentication
What are Users in IronWifi?
In IronWifi, a "user" is any entity that authenticates to your network. This includes:
- Employees and staff with permanent credentials
- Guests and visitors using temporary access
- Contractors with time-limited accounts
- Devices authenticating via MAC address (printers, IoT devices, etc.)
Users can be created manually, imported in bulk, synced from identity providers (Azure AD, Google Workspace), or self-registered through a captive portal.
What authentication methods are supported?
IronWifi supports a wide range of authentication methods:
| Method | Best for |
|---|---|
| Username and password | Employees, returning guests |
| Social login (Google, Facebook, LinkedIn, Apple) | Public venues, cafes, retail |
| Email verification | Guest registration with contact collection |
| SMS verification | High-security guest access |
| Voucher codes | Hotels, events, time-limited access |
| Certificate-based (EAP-TLS) | Enterprise networks, managed devices |
| Azure AD / Google Workspace | Organizations using Microsoft 365 or Google |
| SAML / OAuth | Custom identity provider integration |
Billing & Pricing
How is billing handled?
IronWifi uses a subscription model with flexible options:
- Billing frequency: Monthly or annual (annual plans include a discount)
- Currencies: USD, EUR, or GBP
- Payment methods: Credit card (automatic billing) or bank transfer (invoiced)
Your subscription is based on the number of access points and features you need. You can upgrade or downgrade at any time from your account settings.
Is there a free plan?
Yes. IronWifi offers a free plan that includes:
- Limited number of access points
- Basic captive portal features
- Core authentication methods
The free plan is ideal for testing IronWifi before committing to a paid plan, or for very small deployments. You can upgrade to a paid plan at any time to unlock more access points and advanced features.
Security & Compliance
How safe is my information with IronWifi?
IronWifi takes data security seriously. Our platform is designed with security and privacy in mind:
Compliance certifications:
- GDPR compliant for European data protection
- ISO 27001 certified information security management
- Privacy Shield framework adherent
Security measures:
- All data encrypted in transit (TLS) and at rest
- Regular security audits and penetration testing
- Redundant infrastructure with automated backups
- Role-based access control for console users
Visit our Security & Compliance page for detailed information about our security practices.
Integrations
What third-party platforms do you support?
IronWifi integrates with a wide range of platforms:
| Category | Platforms |
|---|---|
| Identity providers | Azure Active Directory, Google Workspace, Okta, custom SAML/OAuth |
| Hotel PMS | Mews, Opera, Protel, and others |
| Coworking platforms | Nexudus, OfficeRnD, Cobot |
| Payment gateways | Stripe, Braintree (for paid WiFi access) |
| Marketing | Mailchimp (for collecting guest emails) |
| SMS providers | Twilio, MessageBird, and others |
How does integration with coworking platforms work?
IronWifi integrates with coworking management platforms (Nexudus, OfficeRnD, Cobot) to provide seamless WiFi access for members:
- Member connects to WiFi and sees the captive portal splash page
- Member enters credentials (email/password or PIN from their coworking account)
- IronWifi queries the platform to verify the member has an active subscription
- Access is granted or denied based on membership status
This integration ensures only active members can access your WiFi, and access is automatically revoked when memberships expire.
Support
How can I discuss my project with a representative?
IronWifi offers several ways to get in touch:
- Schedule a call: Book a demo or consultation on our home page
- Live chat: Available 24/7 via the chat widget on our website
- Email: support@ironwifi.com
Our team can help you evaluate IronWifi for your specific use case, provide pricing information, and answer technical questions.
I'm at a hotel/resort and can't log in to the captive portal. What should I do?
If you're a guest having trouble connecting to WiFi at a hotel, resort, or other venue using IronWifi:
- Contact the venue's front desk first — they can often reset your access or provide new credentials
- If the issue persists, email us at support@ironwifi.com with:
- The name and location of the venue
- A description of the error you're seeing
- Your device type (iPhone, Android, laptop, etc.)
We'll work with the venue to resolve your issue as quickly as possible.